Saga with Air France Cargo!

... so two weeks ago, i get an email with an airway bill, saying that i'm receiving a rug from Iran...
i call my dad, he calls my ameh, and yes.. the all chipped in and got aiden a rug as a welcome present...
last week, i get a call from Air France saying that my rugs have arrived and that i need to fill some paperwork to pick them up.. i need to have an invoice to say how much the rug is worth...
i tell them that i dont have anything coz it's a gift.. she, being SO rude tells me to send what i have and that customs will clear it if they want to.
she also tells me that i have to pay storage coz it's been there for over a week.... i tell her that this was the only phone call i received.. she was SO rude and says ' I CALLED LAST WEEK'
blah blah..
anyway.. on Tuesday i call to see if they received my paperwork.. and she says 'Yes.. come pick the rug up and and pay customs $9'
so i TRECK to the airport... 1.5 hour...
pick up the paperwork, go to customs, clear it thru there.. go back to air france, and pick the rug up...
i get home, open it and there are two HUGE silk rugs... GORGEOUS...
i call my dad, and tell him to call Ameh and thank her for us...
Dad says ' wow.. i thought they only sent u one rug' blah blah

Yesterday i get a call from Air France, saying that they gave me the WRONG FUCKING RUGS.. and they want me to bring them back...
i say no.. u come and get it from my house... they say we can't.. i say, well i can't either.
she calls back and says that they can get a driver out at 8pm.. and i say 'thats fine... i'm assuming that you're bringing my rugs too'
she says ' well yours hasnt cleared customs yet'
me: 'you said that they had'
her 'we assumed you were the other lady'
me: you assumed i was the other lasdy 3 times?
her: silence
me: are you there?
her: yes... we will bring you rugs out to you when they clear thru customs
me: can i get that in writing?
her: are you serious
me: yes... here is my fax number
her: ok, i'll fax something thru right now
me: i'd appreciate that... after i get the fax, can you call me to confirm?
her: yes

5 mins later
her: i'm just calling to confirm that we'll be picking up the rugs at 8 tonight?
me: sure, but i still haven't received a fax
her: i'm working on that right now
me: ok

1 hour later
fax comes thru black

5 mins later
me: did u just try to fax me?
her: yes
me: well it cam out black
her: did it? i'm sorry..
me: it's ok... can u send it again?
her: i dont have time right now
me: well i leave work in 30 mins, i need it before i leave
her: i'll try
me: can you put me thru to your manager? i want to ask them something
her: i am the manager...
me: you are? ok...you know what? i've had some time to think, and i think that it's best that you deliver my rugs at the time you pick the other rugs up
her: what? i need to get these rugs to this other lady, she's very irrate
me: then you can appreciate how calm i am about it.
her: MAAM FOR ONE MINUTE PUT YOURSELF IN THIS LADY'S SHOES... SHE'S COME ALL TEH WAY HERE AND HER RUGS AREN'T HERE
me: i...
her: CAN YOU JUST TAKE TIME AND THINK OF HER FEELINGS? AND WAHT SHE'S GOING THRU LAL LA LA LA LA LA
me: (patiently waiting for her to finish) i dont see why you're failing to see that i AM in her shoes.. she doesn't have her rugs, i dont have mine..she drove a long way and didnt get her rugs, i did the same.. so we are in the same shoes.
her: is there anyway we can change your mind, we'll refund your money
me: the refund was jsut assumed... and i'm sorry i can't help you in that way right now.
her: can u leave the rugs outside and we'll just come pick them up
me: it's not an inconveniece for me to open the door.... i'll be happy to give you the rugs when you deliver mine
her: we have a driver out already
me: it's only been 30 mins, i'm sure he can drive back
her: is there anything we can to do change your mind.
me: not at this time.

3 seconds later:
Hello.. my name is blah blah and i'm the manager of Air france cargo...
me: you are? Karen jsut siad that she was
he: quite
me: quite
him: we hope you can understand that we have made a big mistake and we're trying to rectify it LA LA LA LA LA
me: i'm more than willing to help to rectify the situation, you can pick the rugs up, when you deliver mine
he: you know you have the wrong rugs...
me: ACTUALLY... i dont, since they were a gift
him: we you DO
me: i do?
him: YES... you can take my word on that, your rugs are here
me: ok
him: we jsut need those rugs
mek
him MAaM.. this is a US Customs issue... do you know how much trouble we can be in/ we need this rectified
me: and i'll help you do that
him: then we can pick the rugs up tonight?
me: if you have my rugs, yes you can
him; you're havent cleared thru customs yet
me: ok
him: MAAM, DO YOU WANT US TO GET CUSTOMS INVOLVED IN THIS MATTER? YOU'RE HOLDING THOSE RUGS HOSTAGE
me: ok
him: YOU ELAVE ME NO CHOICE THAN TO GET CUSTOMS INVOLVED
me: if you feel that is necessary, then go right ahead
him: FINE


OH get this...
so when i first asked her to deliver it she says:
her: Well you live in a sub-division, and we can't deliver it to a sub-division
me: ummm i don't live in a subdivision
her; you dont?'
me: no
her: do you live in an apartment?
me: no
her: *long pause* what do you live in then
me: *laughing on the inside at her STUPID HEAD* i live in a house
her: can a truck fit on your street?
me: yes
her: *annoyed* can a semi trailer fit on your street
me: yes
her: oh....